A little known feature which many of our users seem to find useful has been Shadow Copies. Often used from an Admin point of view, by systems such as Virtual Machine Manager, shadow copies can also be used by the end users. This allows people to restore their own lost/deleted files, and roll back to a previous version.
It does have its disadvantages, such as the number of available previous version available, and the overhead on storage and disk utilization, but overall it reduces calls to the helpdesk, provides users with a faster way to recover lost data, and minimizes the time your backup administrator has to spend sifting through tapes for lost files.
Video tutorial is here;
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